Trends & Observations
Thoughts on the future of customer intelligence, competitor research, and user analytics.
The Hidden Risks of Ignoring Social Signals Cover Photo
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The Hidden Risks of Ignoring Social Signals

In a society where consumer opinion changes with the click of a button, brands that dismiss social signals do so at their own risk and often are out of tune from its users or clients.

3 min read
April 3, 2025
The End of Gut-Feeling Decision Making Cover Photo
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The End of Gut-Feeling Decision Making

Founders and execs have long bragged about their "instincts." The bandwith to make the right call is based on experience, instinct, and a shot of good luck. And sure, sometimes...

3 min read
March 19, 2025
Why AI isn’t ready for Qualitative Research: Lessons from our failed MVP Cover Photo
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Why AI isn’t ready for Qualitative Research: Lessons from our failed MVP

We spent months trying to build AI for qualitative research. It didn't work. Here's why...

5 min read
February 26, 2025
From Data Overload to Actual Insights: How Ora Cuts Through the Clutter Cover Photo
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From Data Overload to Actual Insights: How Ora Cuts Through the Clutter

Most high-growth startups are drowning in data, and starving for the right insights. Here's why, and what Ora does about it.

4 min read
February 5, 2025
Crisis Management: Why You're Probably Doing It Wrong Cover Photo
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Crisis Management: Why You're Probably Doing It Wrong

Most companies think about crisis management too late. By the time you realize you're in a crisis, you've already lost control of the narrative. Here's how to do better.

4 min read
January 9, 2025
The Hidden Conversations You're Missing Cover Photo
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The Hidden Conversations You're Missing

Most founders think they know what their customers are saying. But is that actually true?

3 min read
December 17, 2024
Ora: What Founders Are Missing About Their Markets Cover Photo
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Ora: What Founders Are Missing About Their Markets

Are most founders making decisions in the dark? They think they understand their market but many might be working with fragments of information and outdated assumptions. This isn't just inefficient — it's potentially detrimental.

4 min read
November 7, 2024
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